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Helply

Suggestions

Escalation Suggestion

Configure a custom escalation form for user queries.

Last updated on 25 Jan, 2026

Let's do it together!

Step 1: Navigate to Configure

Go to the Configure section on the left side of the interface.

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Step 2: Select Suggestions

Choose Suggestions from the options presented.

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Step 3: Create New Suggestion

Click New in the top right corner to start adding a new suggestion.

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Step 4: Choose Escalation Form

Select Escalation Form as the type of suggestion you want to create.

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Step 5: Enter Title

Input a title for your Escalation Form.

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Step 6: Add Custom Message

Add a message in the Custom Message field to guide users.

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Step 7: Preview Suggestion

Select the Suggestion button in the preview window to test your form.

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Step 8: Save Changes

Click Save to apply your changes and finalize the form.

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