What are rate limits?
Rate limits control how many requests can be made to an endpoint within a specific period of time. They’re used to prevent system overload, ensure fair usage, and keep services running smoothly.
In the context of Helply, rate limits define how often the agent can send or receive data when responding to user messages.
Why are rate limits important?
Rate limits help:
Maintain consistent performance
Prevent abuse or excessive usage
Protect connected services and integrations
Avoid service interruptions during traffic spikes
How rate limits work in Helply
Helply uses rate limits to manage message flow across all active conversations and protect the system from excessive or spammy traffic.
Helply rate limits
Global limit:
10 messages per second
Applies across all conversations and all customers.Per conversation limit:
2 messages per second
Applies to individual conversations and helps prevent spam or rapid-fire messaging within a single chat.