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Helply

Helply

Training

Text Training

Add and test training material for Helply Agent.

Last updated on 26 Jan, 2026

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Let's do it together!

Step 1: Open Training

Click Training on the left to access the training materials.

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Step 2: Select Text

Select Text to manage text training materials.

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Step 3: Add Title

Add a title for your text training material.

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Step 4: Provide Answer

In the Text field, add the Answer corresponding to the title.

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Step 5: Format Text

You can use the toolbar above to format your text as needed.

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Step 6: Train Text

Once done, click Train on Text to save your training material.

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Step 7: Review Training Material

Below, you will see a list of the text training material added to Helply Agent.

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Step 8: Edit Material

Select the text to edit it if necessary.

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Step 9: Save Changes

Click Save Changes to save any modifications.

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Step 10: Delete Material

To delete training material, click the three dots and select Delete.

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Step 11: Test in Playground

Go to Playground on the left to test the Helply Test Agent.

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Step 12: Reset Conversation

Before testing, click the three dots on the top right and reset the conversation.

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Step 13: Ask a Question

Type the question in the text box below and click Send.

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Troubleshooting

Agent does not respond correctly.
Ensure the training material is added and reset the test widget when testing. Avoid using old threads when testing new training material.

FAQ

How to edit training material?
Select the material in the list below and make your edits before saving.

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