Helply

Helply

Configure

Callouts

Enable and customize callouts to greet users effectively.

Last updated on 25 Jan, 2026

Let's do it together!

Step 1: Navigate to Configure

Navigate to Configure on the left sidebar.

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Step 2: Select Callout

Select Callout from the configuration options.

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Step 3: Enable Callouts

Click the Toggle button to enable callouts.

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Step 4: Set Delay

Set the delay for the callout message. We recommend 10 seconds.

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Step 5: Adjust Delay

Use the up and down arrows to adjust the seconds in the delay field if needed.

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Step 6: Edit Callout Message

Adjust your message for the callout as needed using the Format toolbar above.

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Step 7: Enable Follow Up

Click the Enable Follow up button to prompt the user if they do not take action.

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Step 8: Set Follow Up Delay

For the follow up delay, we suggest adding 15 seconds.

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Step 9: Add Follow Up Message

You can also add a message for the follow up if needed.

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Step 10: Save Changes

Once you've added your message, be sure to click the Save button at the top to save your changes.

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Step 11: Test Callout

Click the Refresh button in the top right corner to test your callout.

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Step 12: Observe Callouts

Notice how the callouts appear above your widget, allowing users to interact with them.

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