API Call Action

#Ai Actions

Api Call is the best way to integrate with external systems. Thanks to this action, you can do a lot of things, like:

• gather order status
• check availability of product or tickets
• send notifications

The video above shows example of making a Slack notification each time user requests a new feature during the conversation.

To create new API Action, follow steps below.

#Step 1: Identify the purpose

This action will gather information such as order statuses or user information from Slack.

Action Name: Make sure it reflects the goal of the action. Keep it short.

When to use: AI Agent will use this description to decide if the action should be triggered.



#Step 2: Add extra inputs

Include extra inputs that the AI agent will gather from the conversation, like feature description and feature name.



#Step 3: Provide endpoint

Provide URL tha AI Agent will use in this action. You can use data input and contact attributes as an variable like {{feature_name}}. To learn more about contacts, check this article



#Step 4: Add headers

Incorporate any headers specific to your integration.



#Step 5: Pass body

Ensure to pass the required JSON body in the API call. You can use data inputs and contact attributes as variables like {{feature_name}}