Utilize Gap Finder Tool

#Let's do it together!

#Step 1: Understand the tool

Gapfinder helps identify and fill gaps in your AI agent's knowledge by analyzing help desk tickets.

#Step 2: Review answered questions

Select a question from the list to explore in depth. The AI provides a suggested answer based on previous tickets.



#Step 3: Suggested answer

The suggested answer is generated from your help desk history and can be reviewed, edited, and approved.



#Step 4: Use AI agent's answer

Review the AI's full answer and use it as is if needed; always double-check for accuracy.



#Step 5: Apply answer

To apply the suggested answer, click Copy to answer and select Save to training material.



#Step 6: Update AI agent

This will finalize the training material, updating your AI agent with new context.

#Step 7: Address unanswered questions

Format answers for questions without responses and save them as training material.



#Step 8: Review question states

Examine the list of questions, their detected topics, statuses, and training material states.



#Step 9: Save drafts

You can save drafts for questions to return later if needed.



#Step 10: Import data

In the top right corner, select Import to bring in data from your help desk.



#Step 11: Choose help desk

Select the help desk you want to import data from and click Next.



#Step 12: Select inbox

Choose the inbox to import from and set a date range for the tickets.



#Step 13: Note import limits

You can only import ticket history from one year of conversations.



#Step 14: Skip if imported

If you've already imported, you can skip this step.



#Step 15: Run evaluation

Run an evaluation to check for pending or failed evaluations in your Gapfinder history.



#Step 16: Check completion

Review the percentage of knowledge gaps answered; 100% means all gaps are closed.



#Step 17: Remove irrelevant data

Click the three dots next to a question and select Delete to remove irrelevant training material.





#FAQ