Suggestions
Configure a custom escalation form for user queries.
Go to the Configure section on the left side of the interface.
Choose Suggestions from the options presented.
Click New in the top right corner to start adding a new suggestion.
Select Escalation Form as the type of suggestion you want to create.
Input a title for your Escalation Form.
Add a message in the Custom Message field to guide users.
Select the Suggestion button in the preview window to test your form.
Click Save to apply your changes and finalize the form.