Custom Message Suggestion

#Let's do it together!

#Step 1: Navigate

Navigate to Configure on the left side of the interface.



#Step 2: Select Suggestions

Select Suggestions from the available options.



#Step 3: Create New

Click New in the top right corner to start creating a suggestion.



#Step 4: Choose Type

Select Custom Message as the suggestion type.



#Step 5: Enter Title

Enter a title for your suggestion in the provided field.



#Step 6: Add Message

Add the message that your agent will display to users.



#Step 7: Preview

Test the new suggestion in the Preview window on the right.



#Step 8: Save

Finally, click Save to store your custom suggestion.