Import Websites

#Let's do it together!

#Step 1: Navigate to Training

On the left menu, click on Training.



#Step 2: Select Websites

Select Websites from the options available.



#Step 3: Import Knowledge Base

To add your knowledge base, choose the Help Desk where it is hosted and enter the Knowledge Base URL.



#Step 4: Start Import

Select Import Knowledge Base to begin crawling and adding your knowledge base to the AI agent.



#Step 5: Manage Source Data

Once imported, manage your source data by clicking the website in the Source list below.



#Step 6: Filter Documents

Filter documents using the Search field or the Sort by filter.



#Step 7: Crawl Website

To import websites, select the Crawl Website tab to crawl the entire website.



#Step 8: Add URL

Enter the URL in the URL field and click to crawl the website.



#Step 9: Fetch Links

Select Fetch Links to begin crawling the website.



#Step 10: Include/Exclude Paths

Use Include Only to specify allowed pages or Exclude path to limit certain pages.



#Step 11: Complete Path Setup

Once you finish adding paths, click the Train button in the top right corner.



#Step 12: Individual Links

Select the Individual Link tab to add individual links separated by commas.



#Step 13: Add Links

After adding your links, click the Add Links button.



#Step 14: Sync Knowledge Base

To sync your knowledge base automatically, select the Help Desk tab and click Sync Help Desk.