Training

Text Training

Add and test training material for Helply Agent.



#Let's do it together!

#Step 1: Open Training

Click Training on the left to access the training materials.



#Step 2: Select Text

Select Text to manage text training materials.



#Step 3: Add Title

Add a title for your text training material.



#Step 4: Provide Answer

In the Text field, add the Answer corresponding to the title.



#Step 5: Format Text

You can use the toolbar above to format your text as needed.



#Step 6: Train Text

Once done, click Train on Text to save your training material.



#Step 7: Review Training Material

Below, you will see a list of the text training material added to Helply Agent.



#Step 8: Edit Material

Select the text to edit it if necessary.



#Step 9: Save Changes

Click Save Changes to save any modifications.



#Step 10: Delete Material

To delete training material, click the three dots and select Delete.



#Step 11: Test in Playground

Go to Playground on the left to test the Helply Test Agent.



#Step 12: Reset Conversation

Before testing, click the three dots on the top right and reset the conversation.



#Step 13: Ask a Question

Type the question in the text box below and click Send.





#Troubleshooting

Agent does not respond correctly.

Ensure the training material is added and reset the test widget when testing. Avoid using old threads when testing new training material.



#FAQ

How to edit training material?

Select the material in the list below and make your edits before saving.