Chats
View Chats
Navigate and filter chats within your Helply agent.
#Let's do it together!
#Step 1: Access Chats
Navigate to the Chats section on the left side of your Helply interface.
#Step 2: Understand Chats
Chats help you track conversations within your Helply agent and internal tests.
#Step 3: View Chat List
Chats are displayed numerically, with the newest chat at the top of the list.
#Step 4: Filter Chats
Use the search bar to filter your chats. Alternatively, click the Filter button to filter by date, range, or source.
#Step 5: Review Chat Details
On the right side, view the chat label, current chat state, and the time and date stamp.
#Step 6: Seen Icon
Next to the chat details, the Seen icon indicates which workspace member has viewed the chat along with the timestamp.
TIP: Hover over the icon and click the cross to remove the seen status for your agent profile.
#Step 7: Delete Conversation
Click the Delete button to remove the conversation permanently.
#Step 8: Note Deletion Warning
Be aware that deletion is permanent and cannot be undone.
#Step 9: View Customer Info
Below the chat, review the customer's contact information if available. If they escalated through a contact form, this information will be displayed.
#Step 10: Anonymous Chats
If no information is available, the chat will remain anonymous.