Troubleshoot AI Responses

If your AI agent is giving outdated or incorrect answers, you can use the AI Trace tool to troubleshoot. Let's look at the steps:

#Step 1: Open the Relevant Chat

Navigate to chats on the left, then select the chat that was giving the incorrect or outdated information.



#Step 2: View Agent Trace Steps

Click the Agent Trace dropdown to see the exact steps the AI took to provide the answer.



#Step 3: Access Training Material

Hover over the hyperlinks to directly access the agent's training material.



#Step 4: Update Training Material

Select the hyperlink and update the training material as needed.



#Step 5: Save Your Changes

After making your changes, click Save Changes.



#Step 6: Update or Remove URLs from Website Training material

You can also add training material through websites. Click the hyperlink to navigate directly to website training material.



#Step 7: Locate the Source Website

Check the URL bar to see where the AI agent is sourcing the training material from.



#Step 8: Update the Source Website

Navigate to the URL and update the information on that page. The AI agent will resync and update accordingly.

#Step 9: Remove Website Training Source

Alternatively, click the back button and select the training source from the website list. Use the search bar to find the material, open the Context menu, and hit Delete to remove the URL.